Hormone Therapy Complaint

A woman fighting depression thought she found an answer in a television commercial. But she claims to have received a hormone overdose instead.

Hilary Jantzi said, I felt like someone pumped six cups of coffee in my system. I was shaking. I felt like I wanted to crawl out of my skin, my heart was racing.

Hilary had paid about $1,500 for hormone therapy at HRC medical in west Omaha. The clinic is part of a national chain.

Hilary went to a Nebraska doctor Carol Weckmuller who ran blood tests to measure testosterone. Dr. Weckmullers report said, Your level registered at twice the normal level for a woman. Dr. Weckmuller said, I do believe your current symptoms directly relate to the testosterone therapy.

However a spokesman for HRC clinics sent an e-mail response to channel six news fact finders. HRC claims a 97 percent satisfaction rate with patients. The company states therapy does not result in overdoses of hormones.

The Better Business Bureau's Nashville Tennessee office has given HRC clinics based there an "F" rating.

The company offered Hilary a refund if she signs an agreement not to publicly complain about the treatment or take legal action. Hilary refuses to sign. She said, Its been a huge stress spending that kind of money on something thats made the symptoms worse.

The Company's full response in printed below.

HRC Medical has provided naturally derived hormone replacement therapy to more than 30,000 clients nationwide. We have a 97% satisfaction rate with our customers.

HRC Medical offered a refund to the individual you referenced but that offer was refused. We cannot discuss medical treatments or specifics because of privacy laws. We also offered our client the opportunity to consult further with our medical professionals. That offer was also refused.

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Hormone Therapy Complaint