Technical Service Representative – Pascagoula, MS Job

Technical Service Representative - Pascagoula, MS

Requisition ID: 11506

Description:

Title: Technical Service Representative - Service Engineer

Location: Pascagoula, MS

Nalco, an Ecolab Company, has an immediate need for a Technical Service Representative in our Downstream Energy Services group located in Pascagoula, MS. If you are a passionate technical service professional that likes to work in an autonomous, hands-on environment, we invite you to apply. This is your opportunity to join a large growing company offering a competitive wage structure and benefits.

Job Overview:

You will be primarily responsible for working with Sales Representatives on executing service plans in strategic district accounts. This will involve the completion of agreed upon contractual services in your assigned accounts, and providing customers with problem solving support. You will also assist District Sales Representatives with start-ups of both new applications in current customers, and in transitioning competitively-held accounts to Nalco. This position will also require you to install, maintain, and calibrate chemical feed equipment and process monitoring equipment at multiple customer locations. If applicable, relocation assistance would be provided for the right candidate.

Main Responsibilities: - Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans. - Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts. - Provide technical support to customers; identifying and resolving customer pain points, escalating as required. - Execute required chemistry tests, log and report data, and maintain product inventories at assigned customer accounts. - Install, calibrate and maintain chemical feed equipment and process monitoring equipment at assigned customer accounts.

Qualifications:

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Technical Service Representative - Pascagoula, MS Job